1. If the guest finds a defect, he is entitled to file a complaint. The guest immediately complains about the defect to the employee who provided the service to the guest. An authorized employee of the accommodation provider will decide on the complaint. If necessary, a complaint report will be drawn up stating the defect. After an assessment, the authorized employee is obliged to decide on the complaint immediately, in complex cases within 7 days.
2. If the guest finds a defect, he is entitled to file a complaint. The guest immediately complains about the defect to the employee who provided the service to the guest. An authorized employee of the accommodation provider will decide on the complaint. If necessary, a complaint report will be drawn up stating the defect. After an assessment, the authorized employee is obliged to decide on the complaint immediately, in complex cases within 7 days.
3. When providing accommodation services, the guest has the right to request the removal of a defect related to the eligibility and equipment of the room. If the defect cannot be remedied, a replacement service will be provided. If it is not possible to provide a substitute performance, a discount on the prices of the service will be provided.
4. When providing accommodation services, the guest has the right to request the removal of a defect related to the eligibility and equipment of the room. If the defect cannot be remedied, a replacement service will be provided. If it is not possible to provide a substitute performance, a discount on the prices of the service will be provided.
5. .The complaint for reasons of quality and temperature of food and drinks is made by the guest after tasting and directly to the restaurant staff.
6. .The complaint for reasons of quality and temperature of food and drinks is made by the guest after tasting and directly to the restaurant staff.
7. .The complaint for reasons of quality and temperature of food and drinks is made by the guest after tasting and directly to the restaurant staff.
8. .The complaint for reasons of quality and temperature of food and drinks is made by the guest after tasting and directly to the restaurant staff.

.The complaint for reasons of quality and temperature of food and drinks is made by the guest after tasting and directly to the restaurant staff.

.The complaint for reasons of quality and temperature of food and drinks is made by the guest after tasting and directly to the restaurant staff.

.The complaint for reasons of quality and temperature of food and drinks is made by the guest after tasting and directly to the restaurant staff.
Function: CEO